FAQ

Have a question about our Steadyrack vertical bike racks, shipping, returns, warranty policies or something else? You’ll most likely find the answer here.

For all other concerns and enquiries please get in touch with our Support Team at support@steadyrack.com

Rack Function

We have created multiple Steadyracks to suit various types of bikes. The mounting brackets on our racks are all the same, only the arms have different lengths and widths to cater for various bike sizes. To find the correct Steadyrack for your bike, please visit Our Products page to learn how to accurately measure your bike.

With a Steadyrack, there is no need to lift or juggle your bikes. Simply squeeze your back brake, grab the handlebars and walk backwards to lever the bike onto the rear wheel. Watch our demonstration on lifting heavy bikes into our eBike Rack.

Yes –  all five of our racks pivot up to 160 degrees, to the left and right.

The rear wheel rest/bracket is designed to prevent the bike from swinging from side to side when pivoting a bike in the rack. This keeps bikes safe and secure and eliminates damage to the wall. Your tyre is only required to have partial contact with the rest for it to perform its function. Simply place the rear wheel to the side you wish to pivot the bike.
It works universally with all tyre widths, including fat tyres. Narrow tyres will generally sit deeper in the bracket (more than wide tyres).

Hanging a bike in a Steadyrack will not cause any damage to your frame, forks or wheels. No part of the bike frame touches the rack, only the front tyre, which is cradled in the steel arms.

Steadyrack are assembled using a specific tension for the nuts that hold the central spine to the top and bottom mounting brackets. (torque setting = 5nM) This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position. We recommend you maintain them so the racks are stiff but can still be pivoted.
The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fiber washers we use to assist with the stiffening effect.

The racks are designed to cover a wide range of tyre widths. Some wider tyres will fit tightly in between the arms of the rack. As long as you can still release them by pulling on the handlebars with minimal force it's fine. It actually helps to ensure the bikes can't be easily dislodged. If you find you have to use excessive force to remove the bike you may need to change to a larger version of the racks.

No, it's not possible to lock the rack solid in one position. You can tighten the nuts sufficiently that the rack will be very hard to pivot which will effectively hold it in the one position. To do this you need to remove the 2 plastic mounting bracket covers (end caps) and tightening the 2 nuts that attach the central pivot bar to the mounting brackets. We recommend you check your fixings to your wall carefully and make sure they are very secure if you do this as any pressure sideways will put extreme pressure on the mounting brackets fixings.

No, you can load and unload the bike at any angle provided that the central pivot bar nuts are set to the factory setting of 5mm.

It really depends on the width of your handlebars and the pedals. It will fold until the handlebars touch the wall but not quite 90 degrees or flat to the wall. For a normal road bike bar, we would allow about 400mm or around 16 inches, and for a MTB with wider bars probably around 1m or 39 inches (give or take).

By storing your bikes vertically with a Steadyrack, you’ll be able to pivot the bikes up to 160 degrees in each direction, placing them closer to the wall. This will not only save floor space, but also more space in smaller areas, which is helpful when sharing the space with a car. Being able to pivot the racks side to side, when combined with the arm design, allows for much greater location flexibility and space saving than any other product. Steadyracks patented and revolutionary design helps to save more of your valuable floor space and can be mounted to virtually any wall, with as little as 350mm between each rack. Due to the rotating/pivoting action, bikes that are stored in a Steadyrack can be overlapped and when not in use, the arms simply fold away for even more space.

The Steadyrack won’t work with a rear wheel because of the derailleur and gears.  One of the main features is the way you roll your bike in and out; you don’t use a lifting action so you can do away with hooks. It’s very easy to balance the bike on the back wheel and push forward until the front tire engages and then it just rolls up and drops into the 2 v shaped cradling points. The bike is then resting on a cushioned tire not hanging by a hook.

We’ve listened to your feedback, and we now have a new and improved design for our Rear Tyre Rests, including a larger Rear Tyre Rest for Fat Rack. The Rear Tyre Rests are now available in three different sizes: Small, Medium and Large. The Small Tyre Rest is compatible with bikes stored in the Classic Rack and Fender Rack. The Medium Tyre Rest is compatible with bikes stored in the Mountain Bike Rack. The Large Tyre Rest is compatible with bikes stored in the Fat Rack.

Sorry, but we don't currently have a solution that fits your tyre size and also accommodates for a fender/mudguard. If your mudguard/fender is a clip-on type that isn't connected to the front axle with metal rods, then it should work fine with the Fat Rack.

Steadyrack Classic, Fat, Fender and Mountain Bike Racks all come in Black only. However, you can customise your racks with our End Caps, which come in red, blue, green, yellow, orange and grey. Watch our End Cap installation video here.

Yes - all our racks are compatible with most types of locks, including chain, cable and D-locks. We have introduced a lock bracket and D lock and cable which is available for purchase on our website. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone.

Great question! The best process is to put the rear brake on and walk backwards to raise the bike up onto the rear tyre. This ensures that there is minimal effort used and absolutely no lifting required.

As Steadyrack is designed to be the ultimate no lift storage solution, you can be confident that storing your bike in a Steadyrack won't cause any strain on your back. The no lift design makes storing even heavy bikes easy. Read more about the benefits of a Steadyrack here.

Product Specifications

Yes – we have an eBike Rack that is perfect for storing heavy electric bikes with fenders or mudguards.

The Fender Racks will suit exactly the same bikes as the Classic Rack except the Fender rack will also work with bikes that have fenders or mudguards, whereas the Classic is only suitable for bikes without fenders and mudguards. The Fender rack will also only accommodate for bikes up to 25kg/55lbs.

Due to the small space between the front tyre and the down tube on TT bikes you would need a Fender Rack or eBike Rack.

Unfortunately, any wheels that are less than 16" in diameter will not fit in any of our Steadyracks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Some of the newer plus size MTB tyres have extra-large shoulder lugs (tread) which take the overall width past the actual measurement marked on the sidewall. If your tyres have extra wide lugs you can still work to our sizes in our guide but it will be a tighter fit and will mean you have to push it into the rack and pull harder on the bike to dislodge it when you remove it. So yes it should fit in a mountain bike rack but will be a firm fit. If you don’t want to do that you should go to the next size up to the Fat Rack. The bike will sit nicely in the rack but the front wheel may fall to one side slightly due to the larger gap but it will be very easy to unload.

We don’t recommend exceeding the set weight limits for each rack. The extra weight and force of rolling a heavier bike onto the Fender Rack could possibly cause the arms to bend. Working to the weights outlined for each rack will remove any possibility of damaging the rack or your bike. If your bike is heavier and has fenders or mudguards, check out our eBike Rack.

We have 5 models to suit a wide variety of bikes. The best model for your bike depends on the wheel rim diameter and tyre width of your front wheel. Please visit our website to work out which rack you need.

We do not recommend storing bikes with wheels less than 16” in diameter in our racks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Yes! This is a common concern for many bike owners with these types of brakes and suspension. When your bike is hung up vertically, the fluid in your forks will run towards the seals and keep them lubricated. This will prolong their use, so it's actually good for your bike and forks to hang it vertically on our bike racks. If you have hydraulic brakes on your bike the fluid will run down when the bike is hung, so we advise pumping the brakes a few times when you take the bike off the rack if it's been there for a while. The shocks shouldn't leak when the bike is hung up, however if they do it's a good indication that the seals may need replacing. Read our blog post for more information about storing bikes with hydraulic brakes in Steadyracks.

One of the main features of our design is the fact that it is the most suitable rack for carbon wheels. There is less pressure on the bike than riding it and it is certainly better than hooks. The wheel is cradled between the 2 v shaped cradling points created when the arms are folded down and the tire cushions the wheel and bike. There should be absolutely no need to do any maintenance on your rims or wheels if you use a Steadyrack.

Steadyracks are actually the perfect solution for storing carbon frame bikes and wheelsets! This is because our racks cradle the whole front wheel tyre, meaning there is no direct contact with the wheelset or bike frame. Additionally, there is less risk of damage from and to surrounding bikes as the racks are made to pivot and are hung by rolling the bike into the cradle instead of lifting the bike onto a hook.

Our MTB rack is wider and longer to accommodate the larger tyres on mountain bikes, however your 1.75 inch tyres will still sit securely in the MTB rack. You'll find there's some slight movement of the bike within the rack due to the rack being larger than the Classic Rack, however the bike is still completely secure within the MTB rack if you wish to use that one.

Design and Installation

Our design guides and spacing guides are available to download on our website.

Each rack is supplied with:

  • 1x plastic rear wheel rest/bracket, which should be fixed to the wall in line with your rear wheel axle (see our installation instructions and videos for more information).
  • 4x bolts and 4 x wall anchors/plugs for installing the rack (the wall anchors/plugs are for masonry use only).
  • 2x smaller screws and 2 x anchors/plugs for the rear tyre rest/bracket (the wall anchors/plugs are for masonry use only).
  • Installation instructions
  • 1 year free warranty

There are four mounting holes on each mounting plate. You should only use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.

Spacing your racks depends on whether you want to save floor space, wall space, or a bit of both. We've created a handy Wall Placement Guide to help.

Save Floor Space 

If you want to save floor space, you will need to hang your racks further apart so you can utilise the pivot to fold them closer to the wall. If you want to fold them over as much as possible then it’s best to space them far enough apart so that bikes won’t touch the rack next to it when its folded. 

Save Wall Space 

If you want to save wall space, you can hang them closer together. Note, the closer they are to each other, the less they will be able to pivot before touching the bikes either side of the one you are accessing. You may also need to stagger the heights (one up and one down) to avoid the handlebars touching each other. The good thing about our design is that you can put your bikes as close as 350mm apart and in some instances even closer, but you can still create an access space by pivoting the bikes either side.

Save Both

We have found that spacing your racks all the same height and about 600mm or 2 feet apart will give you a bit of both. The bikes can be folded over the top of each other but will only protrude into your floor space about half as much as they would if they were at right angles. Often that means you can get a car into your parking space alongside your bikes.

This is a guide only, so we recommend that you check the size of your bikes, the type and width of handlebars and the wall and floor space you have available. For more information on Spacing visit our Wall Placement Guide page.

All Steadyracks are supplied with M8 Hex bolts and 10mm x 50mm masonry wall plugs for the racks and M6 screws and8mm x 35mm masonry wall plugs for the rear tyre rest. Wall plugs are for masonry use only. You will require a 10mm masonry drill bit for the 10mm wall plug, and an 8mm masonry drill bit for the 8mm wall plug.


Please visit our Installation Advice page for detailed instructions.


As metric fixings don't always have an exact drill bit size match in various regions, if you are unsure we advise you to take the wall plugs provided with your rack to your local hardware store or expert, and ask them for the right size drill bit for your equipment and installation.
Please keep in mind you will need a different size for the rear tyre rest.

It is recommended that you use all four M8 screws, and both M6 screws. Each Steadyrack comes with 4x bolts and plugs for installing the rack and 2x smaller screws and plugs for the rear tyre rest. There are four mounting holes on each mounting plate and you will only need to use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontally aligned holes are for fixing into masonry or other solid surfaces. Steadyracks cannot be fixed to any fragile surface including drywall, gyprock, plasterboard etc. They must be fixed to structurally sound surfaces capable of taking the weight of the bike and rack. Visit our Installation advice page for detailed instructions.

As long as the door is solid and not hollow then yes and the fixings provided are suitable to install on to a solid timber door.

You can fix rails across the studs at your preferred mounting height and then you can space your racks along the rails. Another option is to fix a sheet of plywood (10-13mm, or 1/2 inch thick) across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.

No.
Steadyracks can be installed into any structurally sound vertical surface.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike. The wall plugs/anchors supplied are for masonry use only.

Steadyracks can be installed into any structurally sound vertical surface. Fixings are provides for installing to Timber or Masonry (brick/concrete). If you wish to install the rack to any other type of surface - such as steel you will need to purchase additional fixings.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike.

We recommend installing the rear wheel bracket/rest with your Steadyrack bike rack, but if circumstances restrict you from installing it, the rack will still perform as required. You may find that your rear wheel moves more than usual without the rest, however it’s not vital that this be installed.

Ideally no. The bike should be suspended above the floor to allow it to freely pivot. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide. Refer to our installation instructions for how to work out your optimum mounting height.

All bikes will vary in their ideal mounting height. Refer to our installation guide for how to work out your optimum mounting height.

If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty. They will show signs of rusting and the metal will become dull over time however the functionality won’t be affected at all provided our regular care and maintenance instructions are followed. The plastic is UV treated and should not change appearance as long as it’s not in direct sunlight.

Using Steadyracks to transport bikes is possible, however, it will void the warranty of the rack if done. If you decide to proceed with using the racks to transport bikes, the bikes must be tied to the racks using velcro straps or similar, to prevent excessive load being placed on the rack during transit. If the bikes bounce up and down when stored in the rack, this can cause the arms to bend and bike to dislodge.

The two vertical holes are for timber installation and the two horizontal holes are for masonry installation.

It is possible to install a tandem bike in a Steadyrack. However, the rack will need to be mounted higher to allow for the length of the tandem bike. You also need to ensure that the tandem bike doesn't exceed the maximum weight limit of the rack you have chosen. Please note, it can be more difficult to mount a tandem rack in a Steadyrack due to the length of the bike.

Installing your Steadyrack using tamper proof bolts will provide a higher degree of security to prevent theft. We have also introduced a lock bracket and D lock and cable which is available for purchase here. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone. We also recommend not leaving bikes in out of the way public or vulnerable places even when locked as it is almost impossible to prevent a professional thief from stealing a bike using cordless power tools.

Yes the Australian standards are 400mm centres for dynamic racks which ours are. Our spacing recommendations are not designed to comply with any standards or regulatory requirements in any country. These are a global recommendation based on the optimum spacing for our products without sacrificing any of the functionality, features or ease of use of our design. Even though our recommendations may outperform some design regulations and standards they are not a substitute or accredited variation to any standards. If standards or regulations exist it’s advisable to check the requirements in a specific location first to ensure the design of the installation meets those standards.

No the racks are not made from stainless steel. The steel is a mild steel and its Zinc Coated or chrome plated depending on which model you choose.

The racks are made from mild steel and UV treated plastic all of which is fully recyclable.

Our racks are not made from recycled products, however, all of our racks are made from recyclable materials as well as all of our packaging.

Our preference would be to manufacture in our home country Australia however we are not able to produce our products cost effectively here. Even though we don’t manufacture at home we are employing staff, consultants, and service providers in many countries including our headquarters in Australia; if it weren’t for our Chinese factory we would not have a business and we would not be employing anyone.  

Warranty, Returns & Shipping

Yes – the warranty lasts for a period of one year effective from the purchasing date. You may also register online to extend the warranty to five years. Please read our warranty page on our website for full information.

We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please visit our website to complete our returns form.
If you change your mind, you have 90 days to return your Steadyrack products in new, unmounted condition. Please note, any return shipping costs must be covered by the customer as agreed to in the terms and conditions when purchasing on our website.

We accept returns (that comply with our returns policy) to our warehouses located in Europe, UK, Canada, US and Australia.

Once an order has been processed it cannot be cancelled and the item must instead be returned to Steadyrack in accordance with the returns policy

Buyer may not suspend orders placed with Seller, except with Seller’s prior written consent and then only if Buyer reimburses Seller for all losses incurred due to such suspension or cancellation, including without limitation, all incidental and consequential damages and expenses arising therefrom. Direction from Buyer to suspend or cancel any order may be treated as repudiation, making Buyer immediately liable for loss, expense and other damages sustained.

If you can please provide support@steadyrack.com with the below information, we will add your extended warranty.

- Name
- Email
- Phone number
- Country
- City
- Post code / zip code
- Date of purchase
- Where you purchased
- Which racks you bought
- Would you like to join our marketing mailing list?

It isn’t uncommon for couriers to split parcels into different consignments if there is more than one carton in a shipment. Your shipment has in this instance. The second consignment of your shipment will be delivered 1-2 business days after the first. If you still have not received your final shipment, please contact Steadyrack Support and we will endeavour to resolve the issue for you.

Please send an email to support@steadyrack.com and we will be able to provide you with information about any dealers near you. 

We can ship products anywhere in the world. If your city/country is not listed on our site please contact support@steadyrack.com with your details and we can arrange a shipping quote for you. 

We have warehouses placed around the world to ship our bike racks as quickly as possible to homes and businesses far and wide. We ship out of Europe, the UK, Canada, the US and Australia. Check out our estimated shipping timeframes and to see if your country is eligible for free shipping.

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holidays and other delivery variables. Once you have placed your order online, it can take from 1 – 3 business days to process your order.

Please visit our Dealer or Distributor page and complete the form and one of our sales team members will be in touch shortly.

The reason you have received two different models, is because we recently made a slight tweak from the V-shape to the U-shape. This is a completely aesthetic tweak and both rear tyre rests that you received are functionable. The V-shape has been discontinued, so if you wish to replace them with the U-shape rest, then we are happy to offer you the new U-shape rest valued at $9.99, free of charge, if you are happy to cover the shipping costs.

Miscellaneous

Steadyrack Classic, Fat, Fender, eBike and Mountain Bike Racks all come in Black only. However you can customise your racks with our End Caps, which come in red, blue, green, yellow, orange, and grey.

No, this is a prototype that is still in a research and development stage.

Yes our racks are ideal for apartment buildings where the parking is in a secure environment and not exposed directly to the elements.

Yes, you can find a wide variety of spare parts available to purchase on our website. If you have any further enquiries, please send an email to support@steadyrack.com and we will be able to provide you with information about parts.

As we use a higher grade of plastic the plastic components of our racks can withstand temperatures within the range of -20 degrees to 70 degrees celcius

Our racks are made to be used under full cover; garages, sheds, or even indoors. Providing that your rack is installed under full cover, it is suitable for coastal conditions. It is recommended that if installing your Steadyrack in coastal conditions that you regularly clean your rack with warm, soapy water to remove any salt build-up which can cause corrosion. Ensure to dry the rack completely after cleaning. Care and maintanence instructions can be found on the installation instructions and on our website. Disclaimer; If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty.

We understand the price can be prohibitive, however our price is as it is for two reasons. The first is that we genuinely believe it reflects the quality and innovation behind our product, and the second is that once you buy a Steadyrack, you have it for life as it is over engineered and built to last (likely longer than your bike!).

Forward your request to partnerships@steadyrack.com and we will be in touch with you shortly.